Terms of sale

TERMS AND CONDITIONS OF SALE

Last updated: 9 November 2026

ARTICLE 1. Seller and scope

The website www.aliamswim.com is operated by Aliam swim, a company registered under SIRET number 98793616800010, intra-EU VAT number FR94987936168.
Contact: contact@aliamsav.com

These terms and conditions of sale ("Terms") apply to all orders placed on www.aliamswim.com by a consumer customer ("you"). By placing an order, you confirm that you have read and accepted these Terms.

The display of a product on the website does not guarantee that it will always be available. We may discontinue the sale of any product at any time.

We may amend these Terms at any time. The Terms that apply to your order are those published on the website at the time you place your order.

ARTICLE 2. Prices

Prices include all taxes and are shown in the currency displayed for your delivery country.

For most countries outside the European Union, customs duties and import taxes are included in the displayed price (see Article 7).

We may change our prices at any time. The price charged is the one displayed when your order is confirmed, subject to availability.

Shipping costs are shown before you confirm your order. If we need to ship your order in several parcels, the additional shipments are free of charge.

ARTICLE 3. Discount codes and promotions

Unless stated otherwise, discount codes and promotional offers cannot be combined. Only one code may be used per order. Codes do not apply to items already on sale or on promotion, nor to shipping costs, unless stated otherwise. No code can be applied after an order has been confirmed.

Items bought on promotion or on sale benefit from the same right of withdrawal and the same guarantees as other items, unless stated otherwise.

ARTICLE 4. Ordering

To place an order:
1. Add the items you want to your cart. You can view and edit it at any time.
2. Confirm your cart, enter your delivery address and choose your shipping method.
3. Check your order summary (items, prices, shipping costs), accept these Terms and pay on the secure payment platform.

Your order is confirmed by an email sent to the address you provided. The sales contract is concluded upon receipt of this payment.

We reserve the right to refuse or cancel an order in the event of an existing dispute with the customer, suspected fraud or an obvious pricing error. In that case, you will be refunded in full.

ARTICLE 5. Pre-orders

Some items may be offered for pre-order. The expected shipping date is shown on the product page and repeated before payment. Payment is taken when the order is placed.

If your order contains both in-stock and pre-order items, everything is shipped together on the shipping date of the pre-order items.

In the event of a significant delay, we will inform you by email. You may then cancel your order and be refunded in full.

ARTICLE 6. Payment

Payment can be made by bank card, Apple Pay, PayPal or instalments, depending on the options offered at checkout. Your order is charged when it is confirmed.

Payments are processed by secure providers. Aliam never has access to your bank details.

ARTICLE 7. Delivery

Items are delivered to the address provided when ordering. Please check this address carefully: once the order is confirmed, it can no longer be changed.

Preparation and shipping: any order placed before 1pm (French time, working days) is prepared and shipped the same day. Orders placed after 1pm are shipped the next working day.

Estimated delivery times, from shipping:
- Mainland France: delivered the next working day before 6pm
- Belgium and the rest of Europe: 3 to 5 working days
- International: 6 to 12 working days

These times may be extended by events beyond our control (carrier, weather, customs checks, peak periods). In any case, delivery takes place no later than 30 days after the contract is concluded, except for pre-orders (Article 5). Otherwise, you may cancel your order under the conditions provided by the French Consumer Code.

As soon as your order ships, you receive an email with a tracking link for your parcel.

Customs duties and taxes: for most countries outside the European Union, import duties and taxes are included in the displayed price and you have nothing to pay on delivery. If additional duties, taxes or fees are nevertheless claimed by the authorities of the destination country, they are payable by you. Refusing to pay these fees cannot justify cancelling the order or refunding the shipping costs.

Undelivered parcel: if your parcel is returned to us because of an incorrect or incomplete address, or because it was not collected within the allotted time, a new shipment will be charged to you. If you do not want it to be reshipped, your order is refunded minus the shipping and return costs incurred.

Lost, damaged or missing parcel: Aliam is responsible for your parcel until it is delivered. If your parcel is damaged, we advise you to note this with the carrier and to contact us within 48 hours with photos. If your parcel is marked as delivered but you have not received it, contact us within 7 days at contact@aliamsav.com: we will open an investigation with the carrier, for which a sworn statement of non-receipt may be requested. Depending on the outcome, we will reship your order or refund it.

ARTICLE 8. Changes to an order

To ensure fast shipping, an order can no longer be changed once confirmed (items, colours, sizes, address or recipient details). This does not affect your right of withdrawal (Article 9).

ARTICLE 9. Right of withdrawal and returns

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

To do so, submit a return request via "Return my order" on our website, or send us a clear statement to contact@aliamsav.com. You must then send the items back no later than 14 days after informing us of your decision.
- France and European Union: a return label is sent to you by email.
- Outside the European Union: the return is made by your own means, with the carrier of your choice. We recommend a tracked shipment.

Return costs: €6 for a return from France, €10 from the rest of the European Union, deducted from the refund. Outside the European Union, return costs are entirely at your expense.

Conditions: items must be returned in their original packaging, unworn (apart from trying on), unwashed, unstained and free from defects.

Exception: for hygiene reasons, swim hoods cannot be returned once unsealed or worn.

Refund: we do not offer exchanges, only refunds. Once the items have been received and checked, the refund is made within 10 days, to the payment method used for the order. If you return your entire order, the initial shipping costs are also refunded, based on the standard shipping method. We may withhold the refund until the items have been received.

Items not meeting the conditions: if an item has been worn, washed, damaged or is incomplete, we will contact you by email to offer either to send it back to you at your expense, or a partial refund reflecting the item's loss of value. Without a reply from you within 30 days, the item is kept at your disposal and then donated to a partner charity.

ARTICLE 10. Legal guarantees

All our items are covered by the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

If an item is defective or not as described, contact us at contact@aliamsav.com with your order number and photos. Return costs are then covered by us, and we will replace the item or, if this is not possible, refund it.

Light colours may become see-through when wet, as stated on the relevant product pages. This characteristic is not a defect.

ARTICLE 11. Liability

Aliam cannot be held liable for damage resulting from misuse or improper care of the products (see the care advice on each product page), nor for issues related to the use of the Internet (service interruption, external intrusion, viruses).

Product photographs and descriptions are as accurate as possible. Slight colour differences may however occur depending on screens.

ARTICLE 12. Intellectual property

All content on the website (texts, photographs, videos, logos, the aliam brand) is protected. Any reproduction without written permission is prohibited.

ARTICLE 13. Personal data

The information collected when you order is necessary to process and deliver it. It is processed in accordance with our privacy policy, available on the website, and with the General Data Protection Regulation (GDPR). You have the right to access, correct and delete your data by writing to contact@aliamsav.com.

ARTICLE 14. Customer service and disputes

For any question or complaint: contact@aliamsav.com.

These Terms are governed by French law. Failing an amicable agreement, any dispute will be brought before the competent courts, in accordance with the rules protecting consumers.

This English version is provided for information. In the event of any discrepancy, the French version prevails.