Refund policy

RETURN AND REFUND POLICY

Last updated: 9 November 2026

Return period
You have 14 days from receipt of your order to return an item, without having to give a reason.

How to return
1. Submit your request via "Return my order" on our website (or write to us at contact@aliamsav.com).
2. France and European Union: you receive a return label by email, simply stick it on your parcel.
3. Outside the European Union: the return is made by your own means, with the carrier of your choice. We recommend a tracked shipment.
The parcel must be sent back to us no later than 14 days after your return request.

Conditions
- Items must be returned in their original, intact packaging.
- They must not have been worn (apart from trying on), washed or stained, and must be free from defects.
- For hygiene reasons, swim hoods cannot be returned once unsealed or worn.

Return costs
- France: €6, deducted from the refund
- European Union: €10, deducted from the refund
- Outside the European Union: shipping costs at your expense

Refunds
We do not offer exchanges, only refunds.
Once your parcel has been received and checked, the returned items are refunded within 10 days, to the payment method used for the order.
If you return your entire order, the initial shipping costs are also refunded, based on the standard shipping method.

Items not meeting the conditions
If a returned item has been worn, washed, damaged or is incomplete, we will contact you by email to offer:
- either to send it back to you, with the reshipping costs at your expense;
- or, if the item's condition allows, a partial refund reflecting its loss of value.
Without a reply from you within 30 days, the item is kept at your disposal and then donated to a partner charity.

Defective item or order error
If you receive a defective item or one that does not match your order, contact us within 14 days at contact@aliamsav.com with your order number and photos. Return costs are then covered by us, and we will replace the item or, if this is not possible, refund it.

Light colours
Light colours may become see-through when wet, as stated on the relevant product pages. We recommend wearing a one-piece swimsuit underneath. An item that has been worn or used in the water cannot be returned for this reason.

Customer service: contact@aliamsav.com